InvitationVideos
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Refund Policy

Last updated: January 15, 2026

Quick Summary

We offer full refunds before work begins, partial refunds during production, and free revisions after delivery. Your satisfaction is our priority!

1. Full Refund (100%)

You are eligible for a full refund if:

  • You cancel your order before work has begun
  • We are unable to deliver your order within the promised timeframe (and you don't wish to wait)
  • Technical issues on our end prevent delivery

2. Partial Refund (50%)

A partial refund may be issued if:

  • You cancel after work has begun but before final delivery
  • You provided incomplete information that prevents completion

3. No Refund

Refunds are not available if:

  • The final video has been delivered and downloaded
  • You simply changed your mind after delivery
  • The video was created according to your specifications but you expected something different

4. Free Revisions

Before requesting a refund, please consider our revision policy. We offer free revisions for:

  • Text corrections (spelling, dates, names)
  • Photo replacements
  • Music changes (from our library)
  • Minor adjustments to meet your requirements

5. How to Request a Refund

  1. Go to Support
  2. Select "Refund Request" as the subject
  3. Provide your order number and reason for refund
  4. Our team will review and respond within 24-48 hours

6. Refund Processing Time

Once approved, refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your payment method and bank.

7. Contact Us

Have questions about our refund policy? Contact us at:

support@invitationvideos.com